THE SOCIAL MEDIA SIDE OF INCIDENT RESPONSE... (2014 Edition)

I first wrote on this subject in May 2012 (The social media side of incident response).
Today, it is still my most popular entry on this blog with 5,430 unique views as I write. This means that in any given day since I published it, 6 people somewhere in the world have read that post... I am at once flattered and amazed that some musings derived from the good, bad and ugly of how businesses have tackled crisis communications in the past few years still very much resonate with a lot of you. So here’s the 2014 version...

DON'T ACCEPT SWEETIES FROM STRANGERS...

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[Updated 17th March 2013] Hello everyone! It’s been a long time since I wrote on this blog and I have to say, there have been so many interesting things happening that I haven’t really been able to make my mind up on what to talk about... What spurred me into action was a combination of various industry discussions and security conferences, the fact that lots of us are busily preparing for the festive season (or wishing they were!) and that all the children in my life are SO technically savvy...

THE SOCIAL MEDIA SIDE OF INCIDENT RESPONSE...

Google

[For the February 2014 version of this post, see here]
Not impressed with LinkedIn's social media crisis response after more than 6M user passwords got leaked recently or non-plussed with Dropbox's handling of their own crisis? Read on... In one of my February posts, I wrote about incident response and the importance of addressing the media in a timely manner. Whilst the NIST report SP 800-61 gives really good guidelines on the positive aspects of fully and effectively communicating important information to the public, I feel there is some mileage to be had by exploring the use of social media when tackling incident response. After all, we've all seen how quickly news can spread on twitter here or here... So, should you be breached, you would no doubt have a crisis communication process already in place, but does it include social media?...